Effective Date: 21 February 2026
At House of Beez, we aim to provide a safe, secure, and smooth payment experience for all our customers.
1. Accepted Payment Methods
We accept the following payment methods:
- Credit and Debit Cards (Visa, MasterCard, etc.)
- Online payment gateways (such as secure checkout providers)
- Other payment options displayed at checkout
All payments must be made in full at the time of purchase.
2. Currency
All prices on our website are listed in New Zealand Dollars (NZD).
If you are purchasing from outside New Zealand, your bank may apply currency conversion fees.
3. Secure Payments
Your payment security is very important to us.
All transactions on our website are processed through secure, encrypted payment gateways to ensure your personal and financial information is protected.
We do not store your credit card details on our servers.
4. Order Confirmation
Once your payment has been successfully completed:
- You will receive a confirmation email
- Your order will be processed for shipping
If you do not receive a confirmation email, please contact us.
5. Failed or Declined Payments
If your payment is declined:
- Please check your card details and try again
- Contact your bank if the issue continues
- Or try another payment method
We are not responsible for any bank or payment provider fees related to declined transactions.
6. Fraud Prevention
To protect our customers and business, we reserve the right to:
- Review orders for suspected fraud
- Request additional verification if needed
- Cancel any order that appears suspicious or unauthorised
If your order is cancelled, you will be notified and refunded if applicable.
7. Refunds
Refunds are processed according to our Returns & Refund Policy.
If a refund is approved:
- It will be issued to the original payment method
- Processing time may vary depending on your bank or payment provider
8. Pricing Errors
While we do our best to ensure accuracy, errors may occasionally occur.
If a product is listed at an incorrect price, we reserve the right to:
- Cancel the order
- Contact you with the correct pricing before processing
9. Contact Us
If you have any questions about payments, please contact us:
House of Beez
📧 Email: contact@houseofbeez.co.nz
🌐 Website: houseofbeez.co.nz