Effective Date: 21 February 2026
At House of Beez, we aim to provide a smooth shopping experience from checkout to delivery. Please read our shipping and returns policy below.
Shipping Policy
1. Processing Time
- Orders are processed within 1–3 business days after payment is confirmed.
- Orders are not processed on weekends or public holidays.
2. Delivery Time
New Zealand Shipping
- Estimated delivery: 2–5 business days after dispatch
International Shipping
- Estimated delivery: 7–14 business days (depending on destination)
Please note: delivery times may vary due to courier delays or customs processing.
3. Shipping Costs
- Shipping costs are calculated at checkout based on your location
- Free shipping may be offered on selected promotions or order values
4. Order Tracking
Once your order is shipped, you will receive a tracking number via email so you can monitor your delivery.
5. Incorrect Address
Please ensure your shipping details are correct.
House of Beez is not responsible for orders delivered to incorrect addresses provided by the customer.
6. Lost or Damaged Parcels
If your order is lost or arrives damaged:
- Please contact us within 7 days of delivery
- Include your order number and photos (if damaged)
We will work with the courier to resolve the issue as quickly as possible.
Returns & Exchanges Policy
1. Return Eligibility
We accept returns if:
- The item is unused, unworn, and in original condition
- All original tags and packaging are included
- The return request is made within 14 days of delivery
2. Non-Returnable Items
For hygiene and safety reasons, we do not accept returns on:
- Worn or used items
- Items without original tags
- Sale or clearance items (unless faulty)
3. How to Request a Return
To start a return, please email us at:
Include:
- Your order number
- Reason for return
- Photos if the item is faulty or incorrect
We will provide return instructions.
4. Return Shipping Costs
- Customers are responsible for return shipping costs unless the item is faulty or incorrect
- We recommend using a tracked shipping service
5. Refunds
Once your return is received and inspected:
- Approved refunds will be issued to your original payment method
- Please allow 5–10 business days for the refund to appear in your account
6. Exchanges
We currently offer exchanges for:
- Incorrect sizes
- Faulty or damaged items
Please contact us to arrange an exchange.
7. Contact Us
If you have any questions about shipping or returns, please contact us:
House of Beez
📧 Email: contact@houseofbeez.co.nz
🌐 Website: houseofbeez.co.nz